Cancelling an order
Section overview
Key terms and requirements
Eligible orders can be cancelled before dispatch from the order details page or by contacting customer support.
After dispatch
Section overview
Key terms and requirements
Once an order has shipped.
- cancellation may no longer be available.
You may instead request a return when the product is eligible.
Refund timing
Section overview
Key terms and requirements
Approved cancellation refunds are sent to the original payment method.
may take additional banking time to appear.