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Refund & Return Policy

Learn when a product can be returned and how approved refunds are processed.

Return eligibility

Section overview

Key terms and requirements

Return windows.

  • conditions can vary by product.

Items should be unused and include original packaging, accessories and tags when applicable.

Return review

Section overview

Key terms and requirements

Returned items may be inspected before approval.

Products damaged through misuse or excluded for hygiene or safety reasons may not qualify.

Refund method

Section overview

Key terms and requirements

Approved refunds are issued to the original payment method or another method shown during the return process.

Last updated: August 2026. For questions about this page, email support@bravitymall.com.