Terms & Conditions

Introduction

Section overview

• Ltd.

These terms govern your access to the website, services, marketplace features and related communications.

Definitions

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• “Bravitymall”.
• “we”.
• “us” and “our” refer to the platform operator.

“User” includes customers, buyers, sellers, vendors and any person accessing the platform.

Acceptance of Terms

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• creating an account or completing a transaction.
• you confirm that you have read and accepted these terms.

If you disagree with any provision, you should stop using the platform.

Eligibility

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Minors may use Bravitymall only through a parent or lawful guardian who accepts responsibility for their activity.

User Registration & Account

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• current and accurate.

You are responsible for account credentials, account activity and promptly reporting suspected unauthorised access.

Customer Responsibilities

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• contact and payment information.

Customers must use offers, reviews, returns, cancellations and support channels honestly and only for legitimate purposes.

Seller/Vendor Responsibilities

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• tax.
• banking and identity information.

Sellers are responsible for lawful products, accurate listings, inventory, invoices, fulfilment, warranties and after-sales obligations.

Marketplace Nature

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• support that connect buyers with independent sellers.

Unless a listing expressly states otherwise, the seller is the supplier of the product and is responsible for the sale.

Product Listings

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• specifications.
• condition.
• price.
• availability and applicable restrictions.

Images may be illustrative, but sellers must disclose material differences that could affect a purchase decision.

Pricing & Taxes (GST)

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• charges as required by law.

Sellers remain responsible for GST registration, tax invoices and tax compliance, while Bravitymall may collect or report tax where legally required for an e-commerce operator.

Payments

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• gateways or other third-party providers.

An order is not confirmed until the payment status and any required verification are successfully completed.

Orders & Order Acceptance

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Acceptance occurs only when the order is confirmed for fulfilment, and Bravitymall or the seller may reject an order for lawful reasons including stock, pricing or verification issues.

Shipping & Delivery

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• charges and estimated delivery dates are shown during the purchase journey when available.

Delivery estimates may change because of carrier operations, location, weather, public holidays or events beyond reasonable control.

Order Tracking

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Tracking updates are estimates supplied by logistics providers and may not always appear in real time.

Cancellations

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Cancellation availability can depend on product type, seller processing and the current fulfilment stage.

Returns

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• return window and product conditions are displayed in the applicable return policy or product information.

Returned goods may require original packaging, tags, accessories and proof of purchase.

Refunds

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Bank, card, wallet or gateway processing time may apply after Bravitymall initiates the refund.

Replacements

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• defective.
• incorrect or incomplete products.
• subject to verification and stock availability.

If replacement stock is unavailable, another remedy may be offered under the applicable policy.

Warranty

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Warranty service, exclusions and claim requirements are governed by the warranty provider’s terms and applicable law.

Coupons & Promotional Offers

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• validity.
• minimum-order.
• product.
• seller or usage restrictions.

Offers cannot be redeemed for cash and may be withdrawn or corrected where misuse, error or illegality is identified.

Wallet & Reward Points (if applicable)

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• usage rules.

They are not bank deposits, may be non-transferable and may expire where permitted and clearly disclosed.

Reviews & Ratings

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• abusive.
• paid without disclosure or unrelated to the product or transaction.

Bravitymall may moderate content that violates platform standards.

Prohibited Activities

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• misuse promotions.
• manipulate reviews.
• scrape protected data.
• introduce harmful code or interfere with platform security.

Unlawful, deceptive, abusive and rights-infringing conduct is prohibited.

Intellectual Property Rights

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• software.
• design and original content are protected by applicable intellectual-property laws.

Third-party trademarks, product images and content remain the property of their respective owners.

User-Generated Content

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• images.
• questions or other content.
• you confirm that you have the necessary rights and that the content is lawful.

You grant Bravitymall a non-exclusive licence to host, display and use that content for platform operation and promotion.

Privacy & Data Protection

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• applicable Indian data-protection law.

Bravitymall may process data for orders, support, security, fraud prevention, legal compliance and consented communications.

Third-Party Services

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• logistics providers.
• cloud services and external links may be operated by independent third parties.

Their services may be subject to separate terms and privacy practices beyond Bravitymall’s direct control.

Electronic Communications

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• invoices.
• policy updates and account communications electronically.

Electronic contracts and records may be used to the extent recognised under applicable Indian law.

Limitation of Liability

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• Bravitymall is not liable for indirect.
• incidental or consequential loss arising from platform use.

Nothing in these terms excludes liability or consumer remedies that cannot lawfully be limited.

Indemnification

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• claims and reasonable costs arising from your unlawful conduct.
• breach of these terms or violation of third-party rights.

This obligation applies only to the extent permitted by law.

Account Suspension & Termination

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• suspend or terminate access for fraud.
• security risk.
• repeated policy violations.
• unlawful activity or legal requirements.

Where appropriate, users may be notified and given a reasonable opportunity to respond.

Force Majeure

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• including natural disasters.
• war.
• civil disruption.
• government action.
• network failure or major logistics interruption.

Obligations resume when the event no longer prevents performance.

Governing Law

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Mandatory consumer protections and other non-excludable statutory rights continue to apply.

Dispute Resolution & Arbitration

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• the grievance officer for an internal resolution attempt.

Any arbitration clause applies only where legally valid and does not remove a consumer’s right to approach an appropriate consumer commission or statutory authority.

Severability

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• that part will be limited or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

Waiver

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Any waiver must be clear, specific and authorised by the party granting it.

Entire Agreement

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• together with referenced policies and transaction-specific terms.
• form the agreement governing platform use.

They replace prior discussions about the same subject to the extent legally permitted.

Amendments

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• legal.
• security or operational changes.

Material updates will be communicated through the website, account notice or another reasonable electronic method.

Contact Information

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• accounts or these terms can be sent to support@bravitymall.com or raised through the available support channels.

Users should include relevant order or account details without sharing passwords or payment credentials.

Grievance Officer

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• published on the platform.

The complaint should include the user’s name, contact information, issue details and relevant order or listing reference.

Consumer Rights

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• 2019.
• the Consumer Protection (E-Commerce) Rules.
• 2020 or other applicable law.

Consumers may use statutory complaint and redressal mechanisms where eligible.

Restricted Products

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• unsafe.
• counterfeit.
• recalled.
• regulated without authorisation or otherwise prohibited products.

Bravitymall may remove listings, stop transactions and report matters where required by law.

Compliance with Indian Laws

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• e-commerce.
• information-technology.
• data-protection.
• taxation.
• product-safety and intellectual-property requirements.

Legal obligations may vary by product, location and business role.

Miscellaneous Provisions

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• do not change the meaning of these terms.

Notices, assignment, interpretation and other procedural matters will be handled according to these terms and applicable law.